Hi Gang,
Has anyone ever had immensely bad service from TRU.ca with continued problems before, and knows where to go to contact a company complaints department or upper management in Canada to speak with?
I wont go into details, but with my xmas orders it seems like no f*cks were given, and problems are being compounded on top of compounded....might have lost all the TFs I ordered, most of the PofP Wave, and my money possibly...and no one from TRU is responding to help in a time sensitive situation.
Now with online order, receipts were missing...and no response and silence from their Customer Service supervisors.
Formal complaints requested...silence from them for over a week.
Anyone else have major issues with their service before from their online team?
Any help is much appreciated!
MilanX3
one suggestion so far...
*I had a bad experience at "The Brick" so I filed a complaint with BBB -
www.bbb.org
Worked out pretty good in the end. Don't know if TRU has an actual complaints department tho. Good luck.*