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Old 01-12-2018, 10:10 PM   #9
Hoffman
Generation 1
Join Date: Jan 2014
Location: Burlington, ON
Posts: 68
Re: Customer Service PROBLEMS at Toysrus.ca - Ignoring Lost Items - Advice??

Quote:
Originally Posted by MilanX3 View Post
Sale items, only place to get them now is TRU, plus other non TF stuff I got at a good price and need for family. Well aware of the Visa Resolutions centre being able to help, but would have to go through a full investigation if TRU didnt get their product back either and put tracking to my correct addy but wasnt delivered. Complicated info on tracking would make a Visa claim quite complex, but ultimately likely successful. BBB looks like a a fine option, only option, TRU HQ not responding hence the problems.
Usually with a chargeback, it is the burden of the company to provide proof.

I had a customer place two separate orders a few weeks apart, yet for some reason they filed a chargeback as a 'fraudulent charge' on the second order. It seemed pretty clear to me that they were just scamming for a refund on those goods. I provided all the info to the CC company and still lost.

If you have a legitimate issue I can't see how you wouldn't win in a chargeback dispute.
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