Quote:
Originally Posted by MilanX3
So they got my address wrong, did nothing to fix it, sent it via the wrong method...the courier was going to dump my products as TRU changed my address to the wrong one again so I couldnt even pick up, despite having to take time off work to fix the issue they created after almost two weeks of the same problem. They ignored all the issues for a week while my items were at the point of being trashed, still ignored it, and when the courier opened parcels to find the right address, they didnt put receipt or invoice in so no way to prove id or even return the items....still ignored any help after more than a week on time sensitive issues...all after requests were made for help from svp, management and formal complaints process request. Still never heard from them since the 4th of Jan.
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I recently had some issues (but I'm guessing it's more of CanPost's issue) where my package was sitting at a Shoppers, but they placed the pick up slip elsewhere in the community box. I have a confirmation email from TRU, so it should show your address and what was ordered.
I contacted them and they said to wait until the item is shipped back to them after not being picked up and they credited me the full amount. I was also given the alternative to have a replacement item sent to me, but I decided not to have a repeat. I never did see the item, but I got my refund.
The CSR was very helpful and the issue was pretty much resolved within a few business days.
