Hasbro Customer Care Gamble
 

Back in august i sent my leader class titans return transformer to Hasbro due to defective/broken joints.

The response is that they do not have any stock of replacement titans returns line. And they are waiting for stock.

Today, I got a response saying they are unable to order from the Transformers product line and will be sending me something of greater value from another product line.

ANOTHER PRODUCT LINE?! W-T-F?
I can only guess at what it could be.
A Nerf blaster?
Playdoh?
My Little Pony box set?
Tickleme Robo Elmo?
Furby?

I'd rather get my figure back or a coupon for $60 off.

Re: Hasbro Customer Care Gamble
 

maybe they mean from another transformers line. maybe you'll get a trypticon or a leader from potp line

Re: Hasbro Customer Care Gamble
 

This sounds like a fun guessing game. My energon is on 1500 nerf dart but no blaster!

Re: Hasbro Customer Care Gamble
 

Total hope you get My Little Pony !!! That'd be awesome !! They'll give you something TF for sure. Stay positive. But seriously, if you get MLP, I'll die laughing

Re: Hasbro Customer Care Gamble
 

Happened to me with a CW set missing some wheels. They ended up sending me whatever they had in stock, in this case some rescue bots...

Re: Hasbro Customer Care Gamble
 

Ouch. I had a defective rescuebot boat set and they didn’t carry it anymore. So I asked for tr line and they sent me to random deluxes.

If you have defects you can return them to the store. I never had an issue with Walmart or tru

Re: Hasbro Customer Care Gamble
 

+1. Walk up to service desk, tell them it's broken, I get a new one and leave

Re: Hasbro Customer Care Gamble
 

I agree with Yonoid and Nocturn they are very easy to deal with.

Out of curiosity which leader class figure is it?

Re: Hasbro Customer Care Gamble
 

Powermaster Optimus, it had a broken plastic hip joint.
It was MISB from early in the year until I decided to open it and found it was broken. So I cannot exchange it to the store since it was not carried anymore and it was past the return date.

I was expecting a sixshot, skyshadow or an overlord with the crazy delay. I would have been fine with any of those.

I cannot believe that hasbro themselves does not have any stock in titans return, they are not THAT scarce.

Re: Hasbro Customer Care Gamble
 

when i spoke to them two weeks ago for a tlk crosshairs issue, they said there were no tlk deluxe in stock. like really??