Fansproject Quad U Issue
 

I am terribly unlucky it seems. For the first time, I ordered a Transform...er... transforming toy online. I decided to bite the bullet on Fansproject Quad U. Well I just got it today and discovered that his visor was already cracked and just barely hanging on, in sealed package. I'm a bit frustrated at the moment. I ordered it from Automaton Toys and while I was thrilled with how quickly it arrived, I deflated really quickly upon seeing it. What should I do, contact Automaton? Their FAQ says they won't take back products that are opened, Or should I try my hand at getting a replacement part from Fansproject?

Re: Fansproject Quad U Issue
 

Automaton customer service is excellent. I'm sure if you contact Mario he will be able to help resolve your issue to your satisfaction :)

Re: Fansproject Quad U Issue
 

Mario will help, I'm sure of it.

Re: Fansproject Quad U Issue
 

I'm pretty sure that the unopened policy refers to products that the customer just wants to return because they don't want them anymore, and damaged items are a different case entirely.

I've had Automaton help me out with a product that I got that was damaged right out of the box before. They were very awesome about it and helped me out a lot. Give it a shot!

Re: Fansproject Quad U Issue
 

Well, okay then. I already sent an email, I guess I just have to wait now. But still, thanks everyone!