Why do I feel so bad? (Price matching)
 

TRU recently had a 25% off sale on some Transformers with a printed flyer showing Titans Return deluxes for about $15.

I was wanting to use the flyer at Walmart to price match. Based on suggestions on these forums, I decided to ask for a price match at the service desk instead of at the cashier, so as not to hold up the line.

I was in such a good mood from my toy hunt and then the customer service lady ruined my high. She first tried to deny my PM request by saying they only price match at the time of sale. I replied that i just bought it one minute ago. She then asked why the cashier denied my PM request and I said I used self checkout.

Why do they try so hard to not let you PM? Do they get some how penalized? I don't want their pay reduced or to get fired.

Re: Why do I feel so bad? (Price matching)
 

That has nothing to do with their job. Most wal Mart employees across Canada are not educated nor familiar with what they sell.
Therefore don't feel bad. They are just glad they have jobs.

Re: Why do I feel so bad? (Price matching)
 

It probably struck her as odd that you didn't just do it at the checkout with a cashier, which I get. I think they get hammered so much with people trying to trick them they can get a little defensive lol.

Re: Why do I feel so bad? (Price matching)
 

Why not buy them directly from TRU?

Re: Why do I feel so bad? (Price matching)
 

I suspect they see so many attempted shenanigans and scams each day that they've become jaded and suspicious of everyone.

Re: Why do I feel so bad? (Price matching)
 

Yeah, I agree most are probably jaded. And FYI their policy and most others from other stores say they only match actual price not percentages. So that 25% off did not apply.

Re: Why do I feel so bad? (Price matching)
 

She may have been annoyed because processing a price match post-sale might be more work.

Re: Why do I feel so bad? (Price matching)
 

I don't feel bad at all. It's a policy they put in place. I'm still courteous when I speak to them. I actually find it funny when I get items for free due to prices being wrong (when items are under $10 and scan wrong) or when they have to match the lower price and take $10 off. It's usually speaking to a manager and I basically tell them "Look, thanks for processing the price accuracy policy, but you better have a talk with your workers cause it makes you look bad to your superiors that prices are not accurate at your store..." They reply with a "Sir you're 100% correct! Thank you for pointing that out." Customers should never feel bad for getting the prices they want for an item, it's policies that are put in place to protect consumers. Heck you're giving them a sale, they should be happy to price match it.

Re: Why do I feel so bad? (Price matching)
 

Why would you try and price match after the sale?

Re: Why do I feel so bad? (Price matching)
 

Wait a minute, you tried to price match something with a sale that was over??